Refund policy

Return Policy

Last Updated: February 24, 2026

We want you to absolutely love your Hello Clio purchase 🤍

If something isn’t quite right, our policy gives you 7 calendar days after delivery to request a return.

Login to our self-service portal here

Order Changes & Cancellations

We offer a 30-minute self-service window after purchase to:

  • Cancel your order

  • Update your shipping address

  • Make minor order changes

After 30 minutes, orders may already be processing for shipment and we are unable to guarantee modifications.

All order changes and cancellations must be completed through your Hello Clio Customer Portal.

Eligibility

To be eligible for a return:

  • Items must be requested within 7 calendar days of delivery

  • Products must be in original, unused condition

  • All tags and labels must remain attached

  • Items must be free from damage, stains, or odors

  • All original accessories and documentation must be included

Returns that do not meet these requirements may not be approved.

Pre-Orders

Pre-orders are specially made or reserved just for you ✨

Because inventory is secured in advance:

  • Pre-order cancellations are allowed up to 30 days after purchase

  • After 30 days, pre-orders cannot be canceled

  • Once a pre-order has shipped, it falls under our standard 7-day return policy

Pre-orders are dependent on manufacturing and transport timelines. Delivery dates are estimated and may shift based on production or shipping conditions.

All pre-order cancellation requests must be submitted through your Customer Portal.

How to Start a Return

All returns are initiated through your Hello Clio Customer Portal.

  1. Log into your account

  2. Select the item(s) you’d like to return

  3. Choose a reason

  4. Upload photos if requested and include helpful details

  5. Once approved, print your prepaid return label

  6. Package items securely and attach the label

  7. Drop off at any carrier location or schedule a pickup

Return address:
Hello Clio
3333 West University Drive
Denton, TX 76207
United States

Refunds

Refunds are processed within 5–7 business days after delivery to our warehouse.

You may choose:

  • Original payment method (2.9% processing fee applies)

  • Store credit with a 2.9% bonus value

Store credit never expires 🤍

Exchanges

Exchanges are accepted for eligible products.

  • Receive a 2.9% bonus when choosing exchange value

  • Processing begins once your return shipment is delivered to us

Shipping

  • Return shipping costs are the customer’s responsibility for standard returns and exchanges

  • For damaged, defective, or incorrect items, we cover all return shipping costs

  • Please use a trackable shipping method to ensure your return reaches us safely

Ship returns to:
Hello Clio
3333 West University Drive
Denton, TX 76207
United States

Damaged, Defective, or Incorrect Items

If something arrives damaged or incorrect, we will absolutely make it right 🤍

  • Contact us through your Customer Portal with clear photos

  • We cover all return shipping costs

  • Processing typically takes 1–2 business days once received

International Orders

We are not currently accepting direct international returns for orders shipped outside the United States. Marketplace orders may have different policies — please check directly with that platform.

Questions?

We’re always here to help 🤍

Email: support@shoptheclio.com
Or reach out directly through your Customer Portal.