Hello Clio FAQ

Which bag is right for me?

  • Our classic, compact Kindle belt bag.

    • Fits Kindle Paperwhite & Kindle Basic
    • Patent-pending Kindle pocket
    • Front organizational pocket
    • Middle pocket for extras
      Perfect for everyday errands, travel, and light carry days.
    • Size inclusive strap
    • Can be worn as a belt bag or crossbody
  • A little more room, same signature Clio feel.

    • Fits Kindle, larger devices and a paperback book
    • Two main compartments Ideal if you like extra organization without bulk.
  • For the over-prepared (in the best way).

    • Fits larger devices including Kindle Scribe, standard iPad and hardback book
    • Maximum storage

    Multiple compartments for tech, accessories, and extras Great for travel days or long outings.

  • Elevated and polished.

    • Original Kindle Pocket
    • Premium materials and gold hardware
    • Two strap options

    Sleek look with full Clio functionality Perfect if you want function and a dressed-up feel.

  • Hands-free, all-day carry.

    • The Original Kindle Pocket
    • Fits larger devices including a 13in laptop
    • Backpack style
    • Roomy interior Ideal for commuting, events, or longer days out.
    • Outside: 13” tall × 10” wide × 5” deep
    • Inside: 12.5” (bottom to zipper) × 8” wide × 4” deep
  • The smaller version of Arlo.

    • Outside: 11” tall × 8” wide × 4” deep
    • Inside: 9.5” (bottom to zipper) × 6.5” wide × 2.75” deep
    • Fits smaller devices such as Kindle Paperwhite and iPad Mini

    Same backpack vibe, just more compact Perfect for lighter carry days while still keeping it hands-free.

  • For the collectors + character lovers.

    • Features a display window (perfect for collectibles like Labubu)
    • Original Kindle Pocket

    Fits your essentials + keeps your collectible visible Perfect if you want your bag to be functional and a conversation starter.

Shipping

  • Most orders ship within 3-5 days of ordering.

  • Pre-orders ship as soon as they arrive to us, and we pack and ship orders in the order they were placed. If you purchase a preorder item alongside an in-stock item, everything will ship together once the preorder arrives.

    Please note: Because preorders are made through our manufacturing partners, production and shipping timelines may change if there are any delays during manufacturing.

  • You’ll receive a tracking email as soon as your order ships.

  • You can track your order through the carriers website!

Returns & Exchanges

  • We offer a7-day return window from the date your order is deliver as long as the bag is unused and still has the original tags. 

  • Please send us an email at support@shoptheclio.com to start a return.

    • Returns will not be accepted for reasons unrelated to product quality, including but not limited to:
    • Kindles not fitting due to added bulk from a case
    • Stains or marks that occur after purchase
    • Signs of wear or use
    • Pinholes from accessories like buttons or pins
    • Change of mind or buyer’s remorse
    • Frustration with wait times during pre-order period
  • For in stock items you have two hours from the time the order is placed to cancel or make any changes. You can contact us at support@shoptheclio.com.

    For pre-order items, you can cancel or change your order for up to thirty days.