📦 Order help
Track your order
Your tracking link is in your shipping email. You can also see every order and its tracking in your account.
1
We pack it
Our small team packs in-stock orders in 3–5 business days.
2
You get an email
When it ships, we email (or text) your tracking link.
3
Follow it home
Tap the link to see updates straight from the carrier.
Ordered a pre-order?
Pre-orders ship once they arrive at Hello Clio. If your order has a pre-order item and an in-stock item, they usually ship together when everything is ready. We'll email you updates and your tracking link when it ships.
Tracking not moving?
- "Label created" means your label is made. The carrier may not have scanned it yet.
- Carriers don't scan at every stop, so updates can pause for a few days.
- No shipping email after 5 business days? Email support@shoptheclio.com with your order number.
Something wrong with your order?
Missing, damaged or lost? File a claim. Need to send it back? Start a return or exchange. More answers in our Help Center.